How to reset Alcatel OneTouch Pop Up

If your Alcatel OneTouch Pop Up smartphone is running very slowly, hanging, you want to bypass the screen lock, or you have a full memory and want to erase everything, or you want to sell or give it away and want to ensure that nobody can access your files and passwords, you can do a factory reset to restore it to its original state like the first day.

In the following steps we explain how to format the Alcatel OneTouch Pop Up to erase all your information and make it totally clean as it came out of the store.

Before doing a factory reset, we recommend deleting all the accounts on the device, specifically it is useful to unlink the Google account if you are going to sell, donate, or give away your OneTouch Pop Up. This will avoid problems for the new user, as some newer devices include a functionality called FRP (Factory Reset Protection) that requires the same Google account or PIN code with which the Alcatel OneTouch Pop Up was initially configured when factory resetting a device.

Keep in mind that a reset or return to the factory state on a mobile/cell phone deletes all its content, so make a backup of your data before doing it if you don't want to lose everything.

In case you do not want to erase the data from the device, you can try to restart the Alcatel OneTouch Pop Up..

There are two ways to do a reset on an Alcatel OneTouch Pop Up one through the mobile options and another more complete from the recovery mode.

Table of Contents:

If you want to make a reset using the device options to return to the factory state an Alcatel OneTouch Pop Up you have to follow these simple steps:

Estimated time: 5 minutes.

1- First step:

To access the settings menu on your Alcatel OneTouch Pop Up, look for the icon that resembles a cogwheel. Click or tap on it to open the settings menu.

2- Second step:

Scroll down the Alcatel OneTouch Pop Up settings to the bottom where you will see the section called “System”, click or tap to continue.

3- Third step:

If you see a section called “Advanced” click to display the advanced options of the Alcatel OneTouch Pop Up.

4- Fourth step:

Click on “Reset options” from this section it will allow us to restore network options, applications or reset the Alcatel OneTouch Pop Up completely.

5- Fifth step:

Click on the last option called “Erase all data (factory reset)” or simply “Factory data reset”.

6- Sixth step:

A first confirmation message will appear reminding you that all your data will be deleted from this device, the data you have uploaded to Google, Facebook, Twitter, Instagram or backup copies that you have in the cloud, such as Google Drive, Dropbox or One Drive, will not be deleted. Press “Reset phone”.

7- Seventh step:

A second confirmation message will appear indicating that all information stored on the Alcatel OneTouch Pop Up and all downloaded applications will be erased and reminding that this action cannot be undone. If you agree, click on “Erase Everything”.

8- Eighth step:

If necessary, draw the screen unlock pattern or enter the screen unlock password or PIN to continue.

9- Ninth step:

Your device OneTouch Pop Up from Alcatel it will restart and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the operative system Android 5.1 Lollipop.